Terms of Service – Lumé

Overview

This website is operated under the brand name Lumé. Throughout the site, the terms “we”, “us”, and “our” refer to Lumé and the party responsible for offering the products through this website.

Lumé provides this website, including all information, tools, products, and services available from it, to you — the user — subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced or linked on our website. These Terms apply to all users of the site, including browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree with these Terms, you may not access the website or use our services.

Any new features, products, or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of or access to the site following such changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in your country of residence, or that you have obtained consent from a parent or legal guardian if required.

You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction, including intellectual property and copyright laws.

You must not transmit worms, viruses, malware, or any code of a destructive nature.

Any breach of these Terms may result in immediate termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone where legally permitted, for example in cases of suspected fraud, abuse, misuse, or violation of these Terms.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions across various networks or technical adaptations. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

Headings in this agreement are for convenience only and shall not affect its interpretation.

Section 3 – Accuracy, Completeness & Timeliness of Information

We make reasonable efforts to ensure that information on this website is accurate, complete, and up to date. However, we cannot guarantee that all information is always free from errors, inaccuracies, or omissions.

The material provided on this site is for general information only and should not be relied upon as the sole basis for making decisions.

This site may contain historical information provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update information unless required by applicable law. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part of it, without prior notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service, except where required by applicable consumer law.

Section 5 – Products

Certain products or services may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only in accordance with our Return & Refund Policy and applicable consumer protection laws.

We make every effort to display product images, descriptions, sizes, and colours as accurately as possible. However, we cannot guarantee that your screen’s display of any colour or detail will be fully accurate.

We reserve the right to limit sales of our products to any person, region, or jurisdiction where legally permitted. We may exercise this right on a case-by-case basis.

All descriptions and prices of products are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time.

Section 6 – Billing and Account Information

We reserve the right to refuse or cancel any order you place with us, for example in cases of suspected fraud, incorrect pricing, stock issues, payment problems, or misuse of promotions.

We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, payment card, billing address, shipping address, or email address.

If we make a change to or cancel an order, we may notify you using the email address or contact details provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your details so that we can complete your transactions and contact you when needed.

For more information about returns, refunds, and exchanges, please review our Return & Refund Policy.

Section 7 – Shipping & Delivery

Orders are usually processed within 1–2 business days after payment confirmation.

Estimated delivery times within Australia may vary depending on product availability, destination, carrier conditions, customs processing, and other external factors. The delivery timeframe shown on our website or during checkout is an estimate and not a guaranteed delivery date, unless explicitly stated otherwise.

Shipping is free across Australia, unless otherwise stated at checkout.

Orders may be fulfilled from one or more fulfilment locations, depending on product availability and your delivery address. Some products may be shipped from international fulfilment partners.

For full details on shipping times, delivery estimates, and possible delays, please refer to our Shipping Policy.

Section 8 – Returns & Refunds

Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Customers must contact our customer service team before returning any product. Items should not be returned without prior return instructions.

Where a return is accepted, the product must be sent to the return address provided by our customer service team. Our return facility is located in China. The return address may differ from any business, correspondence, payment collection, or administrative address listed on our website.

For change-of-mind returns, the product must be unused, in its original condition, and returned within the return period stated in our Return & Refund Policy.

Unless the product is defective, damaged upon arrival, or incorrect due to our error, return shipping costs to our return facility in China are the responsibility of the customer. International returns may involve higher shipping costs. We recommend checking the exact return shipping costs with your local postal or courier service before sending a return.

If a product arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible with your order number and clear photos of the issue, so we can review the matter and provide an appropriate solution.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.

Section 9 – Third-Party Tools and Links

We may provide access to third-party tools, applications, or links to other websites which we neither monitor nor control.

You acknowledge that such tools and links are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

We are not responsible for any content, products, services, or materials from third parties, nor for any loss or damages arising from your use of third-party websites, tools, or services.

Please review third-party terms and policies carefully before engaging in any transaction.

Section 10 – User Comments, Feedback & Submissions

If you send creative ideas, suggestions, proposals, plans, reviews, photos, or other materials to us, whether online, by email, by post, through social media, or otherwise, you agree that we may use them for business purposes, including improving our products, services, website, and customer experience.

Where required by law, we will only use personal content, such as images or identifiable customer material, with the appropriate consent.

We have no obligation to keep general comments confidential, pay compensation, or respond.

You agree that your submissions will not violate any third-party rights, contain unlawful, abusive, obscene, or misleading content, or introduce harmful software. You are solely responsible for the accuracy and legality of your own submissions.

Section 11 – Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

Section 12 – Errors, Inaccuracies & Omissions

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, including after you have submitted your order.

Where required by applicable law, we will provide you with appropriate notice and options if an order is affected.

Section 13 – Prohibited Uses

You are prohibited from using the website or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, national, or local laws or regulations;
(d) to infringe upon or violate our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware, or any other harmful code;
(h) to collect or track the personal information of others unlawfully;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) to interfere with or circumvent the security features of the website or Service.

Violation of these prohibited uses may result in termination of your access to the Service.

Section 14 – Disclaimer & Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

You agree that your use of the website and our Service is at your own risk, except where liability cannot be excluded under applicable law.

The Service and all products delivered to you through the Service are provided “as is” and “as available,” unless otherwise expressly stated by us.

To the fullest extent permitted by law, Lumé, its affiliates, partners, employees, suppliers, service providers, or representatives shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website or products purchased through the website.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, wilful misconduct, or statutory consumer rights that cannot be waived.

Section 15 – Indemnification

You agree to indemnify and hold harmless Lumé, its affiliates, partners, employees, suppliers, service providers, and representatives from any claim or demand made by a third party arising from your breach of these Terms, your misuse of the Service, or your violation of any law or rights of a third party.

Section 16 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of the remaining provisions.

Section 17 – Termination

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our website and services.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 18 – Entire Agreement

These Terms, together with any other policies or operating rules posted by us on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement and understanding between you and Lumé.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 19 – Governing Law

These Terms and any separate agreements whereby products are sold to you shall be governed by and construed in accordance with the laws of the People’s Republic of China, as the seller is established in China.

For payment processing matters only, payments may be collected by Commercewave Limited in Hong Kong on behalf of the seller. This does not make Commercewave Limited the seller of the products and does not change the responsibility of the seller for the sale and fulfilment of your order.

Nothing in these Terms excludes, restricts, or modifies any mandatory rights or protections you may have under applicable consumer protection laws in your country of residence.

Section 20 – Changes to Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms at our discretion by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 21 – Seller & Payment Collection

Products purchased through this website are sold by:

You xi Pufeikete Guoji - Rm808A Zhongguanxilu 1277#, Zhenhaiqu Ningbo, CN

Payments may be collected on behalf of the seller by:

Commerce wave
17/F GLENEALY TOWER, NO.1 GLENEALY CENTRAL, HONG KONG

Commercewave Limited may appear on your payment statement or payment confirmation as the payment collector. This does not change the responsibility of the seller for the sale, fulfilment, customer support, returns, or refunds related to your order.

Section 22 – Contact Information

For questions about these Terms, your order, returns, or customer support, you can contact us at:

Lumé
Email: support@lumeeh.com