Privacy policy

At Lumé, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us via support@lumeeh.com

Please read this policy carefully to understand how your data is handled and the choices available to you.

1. Information We Collect

When you interact with our website or communicate with us, we may collect the following categories of personal information:

Identification details: your name, postal address, phone number, and email address.
Payment information: details you provide when purchasing products. Sensitive payment data (such as credit card numbers) is never stored on our servers and is securely processed by our payment providers (Shopify Payments and other authorised processors).
Order and delivery information: items purchased, billing and shipping addresses, and tracking data.
Browsing data: including IP address, device type, browser data, pages visited, products viewed, and other website interaction information.

2. How We Use Your Personal Information

We use your information to:

  • Process, fulfil, and deliver your orders.

  • Communicate with you about purchases, shipping updates, or customer service inquiries.

  • Send updates, special offers, or marketing communications (only if you have opted in).

  • Improve our website, products, and services by analysing trends and customer feedback.

  • Comply with legal obligations and prevent fraudulent activity.

3. Sharing of Personal Information

We do not sell, rent, or trade your personal data. However, we may share information with trusted third parties that assist us in operating our business, including:

  • Service providers: payment gateways, shipping partners, analytics services, and web hosting platforms (such as Shopify Inc.).

  • Legal compliance: if required by law, regulation, or a valid legal request from an authority.

All third-party partners are required to handle your data securely and in accordance with applicable privacy laws.

4. Data Security

We apply strict technical, administrative, and physical safeguards to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
All payment transactions are encrypted and processed through secure industry-standard systems (SSL and PCI-DSS compliant).

5. Your Rights

Depending on your country or region, you may have the right to:

  • Access the personal information we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your personal data, subject to legal and operational requirements.

  • Restrict or object to certain types of processing (e.g. marketing).

  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact support@lumeeh.com. We respond to all valid requests within the timeframes required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to personalise your shopping experience, remember preferences, and analyse site traffic.

You may disable cookies in your browser settings at any time, though certain features of the site may not function properly without them.

For more details, please refer to our Cookie Policy (if applicable).

7. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age.
We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so that we can delete it promptly.

8. International Data Transfers

As a global business operating from the United Kingdom, your information may be transferred, stored, and processed in other countries, including within the European Union and Australia.

We take appropriate steps to ensure that all international data transfers comply with the UK GDPR, EU GDPR, and the Australian Privacy Principles (APPs) to guarantee an adequate level of protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically for the latest information about our privacy practices.

10. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or require assistance regarding your personal data, please contact us:

Shop name:Lumé

📧 Email: support@lumeeh.com