Legal Information

1. Website & Seller Information

This website is operated under the brand name Lumé.

Products purchased through this website are sold by:

Youxi Pufeikete Guoji Maoyi Youxiangongsi
Rm808 Block A Zhongguanxilu 1277#,
Zhenhaiqu Ningbo, 315201,
China

For questions about your order, customer support, returns, or general enquiries, you can contact us at:

Email: support@lumeeh.com

Please note that Lumé is an online-only store. Returns must always be requested through our customer service team first. If your return request is approved, you will receive the exact return address by email.

2. Payment Collection & Operational Support

Payments may be collected on behalf of the seller by:

Commerce wave Limited
UNIT 2A, 17/F GLENEALY TOWER,
NO.1 GLENEALY, CENTRAL,
HONG KONG

Commercewave Limited may appear on your payment statement or payment confirmation as the payment collector.

Commercewave Limited may also support certain operational, advertising, or administrative activities related to this website. This does not make Commercewave Limited the seller of the products and does not change the responsibility of the seller for the sale, fulfilment, returns, refunds, or customer support related to your order.

3. Intellectual Property

All content displayed on this website, including text, visuals, logos, product images, graphics, layout, and other media, is owned by or licensed to Lumé and/or the relevant rights holders, unless otherwise stated.

Any unauthorised reproduction, copying, modification, distribution, or commercial use of the content on this website is strictly prohibited.

4. Privacy

Your privacy is important to us. We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

For more information about how we collect, use, store, and protect your personal information, please review our Privacy Policy.

5. Limitation of Liability

We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and up to date.

However, we cannot guarantee that all information is always free from errors, inaccuracies, or omissions. We are not responsible for temporary website unavailability, technical issues, or losses resulting from the use of this website, except where liability cannot be excluded under applicable law.

Nothing in this Legal Information excludes, restricts, or modifies any mandatory rights or protections you may have under applicable consumer protection laws.

6. Governing Law

These legal terms and any separate agreements whereby products are sold to you shall be governed by and construed in accordance with the laws of the People’s Republic of China, as the seller is established in China.

For payment processing matters only, payments may be collected by Commercewave Limited in Hong Kong on behalf of the seller. This does not make Commercewave Limited the seller of the products.

Nothing in this Legal Information excludes, restricts, or modifies any mandatory rights or protections you may have under applicable consumer protection laws in your country of residence.